Refund policy

Return and refund policy

At WhimWhams, every item is 3D printed to order by Unnahan Creations Private Limited. Because we don't hold finished stock, please read this policy before ordering.

Cancellations
You can cancel any order free of charge within 12 hours of placing it, provided printing hasn't started. Email us at hello@whimwhams.com with your order number. Once an item enters production, it can no longer be cancelled.

Personalised and made-to-order items
Signs, nameplates and any product carrying text, names or artwork you supply are made uniquely for you and cannot be returned or exchanged unless they arrive damaged, defective, or different from what you ordered.

Please check your spelling carefully before checkout. We print exactly the text you enter, including capitalisation and spacing.

Non-personalised items
Unused, undamaged items in original packaging may be returned within 7 days of delivery. Return shipping is paid by the customer, and we recommend a tracked service — we can't refund items that don't reach us.

Damaged, defective or incorrect items
Contact us within 48 hours of delivery with your order number and photographs of the item and packaging. We'll reprint or refund in full, at your choice, at no cost to you.

What isn't a defect
3D printed items are not injection-moulded. Faint layer lines, minor surface texture and slight colour variation between batches are inherent to the process and are not grounds for return.

Refunds
Approved refunds are issued to the original payment method within 7 business days of our receiving the returned item or approving a claim. Original shipping charges are refunded only where the fault was ours.

Contact
hello@whimwhams.com