We want you to love your WHIMWHAMS piece. Because our products are 3D printed to order — many of them personalised — please read this policy carefully before purchasing.
Personalised and made-to-order items
Personalised items (anything printed with your custom text or a bespoke design) are made uniquely for you and therefore cannot be returned, exchanged or refunded unless they arrive faulty or damaged.
Damaged or faulty items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at hello@whimwhams.com with your order number and clear photos of the issue. We’ll arrange a replacement or refund at no extra cost.
Non-personalised items
Ready-made, non-personalised items may be returned within 7 days of delivery if unused and in their original condition. Return shipping is the customer’s responsibility unless the item was faulty. Once we receive and inspect the item, we’ll process any eligible refund to your original payment method.
How to start a return
Email hello@whimwhams.com with your order number and reason for return, and we’ll guide you through the next steps. Please don’t send items back without contacting us first.